Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoor
Q: Which Shipping options are available?
A: We offer Standard andĀ Express shipping worldwide. For wholesale container shipping we don't feature expedited options,Ā please contact us for more shipping information. We have great wholesale rates for our partners.
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Q: How long is the delivery time?
A: It normally takes around 6-10 business days to reach you within Standard Shipping,Ā and around 4-6 business days withinĀ Express Shipping.
Shipping time does not include 1-3 days processing timesĀ required to process your order from the date your order is placed.
Country/Region
Shipping Method
Cost
Shipping Time
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United States
Canada
United Kingdom
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Standard Shipping
Ā US$14.99Ā for all orders
6-10 Business Days
Express Shipping
US$24.99 for all orders
4-6 Business Days
Others
Standard Shipping
US$19.99 for all orders
6-10 Business Days
Express Shipping
US$36.99 for all orders
4-6 Business Days
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Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service,Ā but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.dawnski.com, please send us your request withinĀ 14 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.
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Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.Ā Ā
Initial shipping charges cannot be refunded.Ā Ā
When returning or exchanging items,Ā Customers will beĀ responsible for the charges of the return/exchange shipping.
Dawnski reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,Ā otherwise,Ā the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@dawnski.com.
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Please clickĀ HereĀ toĀ request a return/exchange.
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Returns:
If you areĀ returning your items, please make sure to send back any items youāre returningĀ within 7 days of the request approval.
We offer returns for refund, allĀ returns will be credited back to your original form of payment within 1-3 business daysĀ once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.Ā
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Exchanges:
If you are exchanging your items, please make sure to send back any items youāre returningĀ within 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge.Ā A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
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Defective Items
If an item is received damaged or defective, please contact customer service immediately.Ā No later than two business days.
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ReturnedĀ to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will beĀ subject toĀ originalĀ shipping feeĀ chargedĀ from the refund.
