Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoors
Q: Which Shipping options are available?
A: We offer Standard and Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options,please contact us for more shipping information. We have great wholesale rates for our partners.
Q: How long is the delivery time?
A: It normally takes around 6-8 business days to reach you within Standard Shipping,and around 4-6 business days within Expedited Shipping.
Shipping time does not include 1-3 days processing times required to process your order from the date your order is placed.
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service,but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.dawnski.com, please send us your request within 14 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Dawnski reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@dawnski.com.
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returningwithin 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
This jacket was high quality and very well made. Cozy as cozy can be! I had an issue with my order and reached out to the vendor directly who in turn worked with me every step of the way on getting everything corrected. They were fast in response and detailed on how to fix things. Will def buy again from these guys!
S
SD m.
Happy with it
I wear a medium and ordered medium. Jacket was perfect. Pants didnt fit me. Contacted the vendor and they will refund just the pants and told me to keep them. I will definitely purchase another set in a different color. Works great in 16 degree weather. Highly recommend
S
Shirley
So many pockets!
LOVE this gear! I was between sizes and am glad I ordered the larger size. It’s pretty poofy, but the smaller size wouldn’t have fit. I love the millions of pockets on the jacket.
D
Devan
Fits perfectly
I bought a large and it fits perfectly! I was very surprised the pants and jacket fit so well normally if I get things to fit in the body the legs and arms are to short and if I get the length it’s to baggy. I’m super excited that both the coat and pants fit so well and look flattering I don’t feel like the Michelin tire man! I’m able to move very comfortably and stay very warm in the snow! Would definitely recommend this to my friends and family
